Processing times for verification can reach approximately 15 - 20 business days; however, during periods of significant public interest in cryptocurrencies and resulting upward spikes in verification requests, processing periods can take longer.
We apologize for any prolonged delays and want to assure you that we are working tirelessly to meet demand.
Please be sure to monitor your e-mail for official correspondence from firstname.lastname@example.org requesting any additional documentation that may be required for verification.
Our compliance department works rapidly to verify all incoming new client documentation, case-by-case. We cannot provide a standard processing period for all cases, as everything must be carefully reviewed by human interaction; however, we can assure you that the compliance department will update your account page status the moment verification is completed.