We believe having a team dedicated to supporting corporate and professional accounts is fundamental to meeting our customers' specific needs and standards. The Bitfinex support team comprises analytical thinkers, trading specialists, and experts on Bitfinex features.
Corporate and high volume traders get access to a dedicated team of highly qualified customer service specialists. This hand-picked team prioritises tickets created by business customers, providing prompt, pragmatic responses to customer support inquiries.
Important: Bitfinex does not offer any financial or other investment advice.
How to contact the Bitfinex Support team
Bitfinex Live Chat (a pop-up chat window that appears to the right of every page) and the Bitfinex community channels are good places to start if you have a more general question.
If your inquiry is account-related, contact the Bitfinex support team by opening a ticket on our Support contact page. There, you can navigate to the section relevant to your needs.
Note: Please be cautious as there are numerous accounts posing as members of the Bitfinex Support team. You can read the following article to ensure your safety while online How to protect a Bitfinex account from phishing scams.
If you have any questions, please feel free to reach out to Bitfinex Support. We are happy to help!