Bitfinex Pay (For Customers) — Frequently Asked Questions (FAQ)
— Do I have to be a Bitfinex user to use Bitfinex Pay?
No, customers making payments using Bitfinex Pay do not have to be Bitfinex users.
You can select to pay through either Bitfinex, through other wallets such as Metamask or send a Manual Payment from any wallet or exchange.
If you want to pay as a Bitfinex user, you will need to authenticate your account via the Pay with Bitfinex button in order to pay invoice amounts smaller than $5 equivalent and have the benefits of internal transfers within Bitfinex.
If you do not authenticate your Bitfinex account via the Pay with Bitfinex button, the invoice can still be manually paid by using the address provided in the encrypted QR code or from the address box. However, the transaction will be subject to the minimum withdrawal amount on Bitfinex, which is $5 equivalent if the payment comes from a Bitfinex wallet; for more information, please view Minimum Withdrawals.
— What information is required to make payment?
Certain information is taken from a user to correspond with legal and regulatory requirements.
For details, please view the Bitfinex Pay - Privacy Statement.
— Are there any restrictions for using Bitfinex Pay?
According to the Bitfinex Terms of Service, we will be unable to offer services if you are from a Prohibited Jurisdiction or are a Prohibited Person.
Note: When using Bitfinex Pay, you will also need to agree to the Bitfinex Pay End User Terms of Service in order for your payment to be processed properly.
— What happens if the amount I paid does not match the amount of my order?
Merchants must receive the exact amount displayed in the invoice. It is important to make sure to add any network or withdrawal fees on top of the invoice amount. If the amount transferred doesn’t exactly match the amount of the invoice, the Merchant will not be able to deliver the goods or services as the invoice associated with your purchase will not be able to be identified as Completed.
Here we advise that you contact the Customer Support of the website/Merchant and inquire relevant information about a refund.
— I didn’t receive the item I purchased. What can I do?
Please reach out to the website/Merchant directly regarding any issues with your order or an update on your order status.
If you have any questions, please feel free to reach out to us at Bitfinex Support. We are happy to help!