If you receive a status message of “Unconfirmed” on your deposit and continue to see 0 confirmations after a prolonged period, then the most likely explanation is that a low transaction fee was included with the transfer.
Please use the relevant block explorer for your cryptocurrency to monitor its status and confirmations.
When you set a lower than expected transaction fee to your deposit, the transaction may be selected by the mining network at some point or it will eventually be returned to the sender. Contact the sending wallet for assistance. You can attempt to use a transaction accelerator service online, but we cannot recommend or endorse one. Transaction accelerators for cryptocurrencies are provided by some mining pools. You can attach a fee and they will prioritize your transaction directly.
When sending a cryptocurrency, always be sure to attach the recommended transaction fee to improve the priority of your transaction by the mining network and avoid unnecessary delays.
We encourage all users to review our Greenlane Conditions which significantly increase personal security and prioritize withdrawals through automatic processing.
