If you receive a status message of “Unconfirmed” on your deposit and continue to see 0 confirmations after a prolonged period, then the most likely explanation is that a low transaction fee was assessed to the transfer.
Please use the relevant block explorer for your cryptocurrency to monitor its location and confirmations.
When you attach too low of a transaction fee to your deposit, the transaction may be selected by the mining network at some point or it will eventually be returned to sender. You can attempt to use a transaction accelerator service online, but we cannot recommend or endorse one. Transaction accelerators for cryptocurrencies are provided by some mining pools. You can attach a fee and they will prioritize your transaction directly.
When sending a cryptocurrency, always be sure to attach the recommended transaction fee to improve the priority of your transaction by the mining network and avoid unnecessary delays.
We encourage all users to review our Greenlane Conditions which significantly increase personal security and prioritize withdrawals through automatic processing.