Withdrawals can take up to 12 hours. We always do our very best to have your withdrawals sent to the blockchain as fast as possible; however, we cannot guarantee instant withdrawals.
If you can meet all of the security requirements of one of the two condition sets that are listed on this page, withdrawals will be processed faster.
These requirements are:
Condition Set One
- Two-Factor Authentication or IP Address whitelisting has been enabled for at least 5 days
- Withdrawal addresses for all cryptocurrencies (and Tethers if you are verified) have been locked or disabled for at least 5 days
Condition Set Two
- Two-Factor Authentication has been enabled for at least 5 days
- IP Address whitelisting or Withdrawal addresses for all cryptocurrencies (and Tethers if you are verified) have been locked for at least 5 days
- The "Send Email on Login" security setting is enabled
- The "Monitor Withdrawals by IP" security setting is enabled and your current IP Address is not new today (has been used before, more than 24 hours ago)
If any of these requirements are undesirable or not possible for you, withdrawals will still be processed, but the processing time can be slightly longer. Also, you will receive an email with a confirmation link to approve the withdrawal. In addition to these rules, sometimes large or unusual withdrawals will require direct administrative approval.
Most automatically processed cryptocurrency withdrawals will be processed within a few minutes; however, processing may take longer if a manual approval is required or if our "hot wallet" (special wallet used to process withdrawals) is empty and needs to be refilled.
The funds kept in our hot wallet are kept to a minimum as a security measure and are refilled periodically.
We encourage all users to review our Greenlane Conditions which significantly increase personal security, reduce the required number of confirmations for cryptocurrency deposits, and prioritize withdrawals through automatic processing.