The most common reasons are:
- Cancelled withdraws most often occur due to the user not confirming the withdrawal through a link in the email sent to the email address linked to the user's Bitfinex account. Users have 12 hours to confirm their withdrawal requests before the withdrawal is automatically cancelled.
When a withdrawal is not confirmed in time, the request is cancelled automatically by the platform.
It could be the confirmation email was accidentally moved to the spam folder of the email account. Please make sure to verify if the confirmation email has not been moved to the spam folder or has been moved to a different folder because of a filter the email client may have enabled.
Please re-submit the withdrawal request and confirm via the link in the confirmation email. If you still encounter issues after following these steps, please let us know and we'll assist you further.
- If an account is on withdrawal hold because of a recent security change withdrawals will be cancelled. Users who are on hold will see a notification of this on their withdrawal page.
More details on withdrawal holds are available on this page.
- Occasionally a fee charge can cause a small negative balance which can be resolved by transferring funds from one wallet to another. If an account has a negative balance in one of the wallets, no withdrawals are accepted until the negative balance is settled.
New withdrawal requests will automatically be cancelled until the negative balance is settled.
- If the “Send to” address or other withdrawal parameters are not properly entered, an error message will appear preventing you from making an order.
Always be sure to check and re-check that you are entering the correct and complete address. If possible, copy and paste it to avoid typographical errors.