If your withdrawal is showing as Cancelled, this can be due to various reasons.
What are the reasons for withdrawal cancellation at Bitfinex
— Not confirming email
One of the most common reasons is not confirming the withdrawal through a link in the email. This email is sent to the email address linked to your Bitfinex account, and you have 12 hours to confirm your withdrawal request before the withdrawal is automatically cancelled.
If you do not see the confirmation email, it could be accidentally filtered and moved to the Spam folder of your email account. Please be sure to check your spam folder before re-submitting a withdrawal request.
— Withdrawal hold
If an account is on withdrawal hold because of a recent security change, withdrawals will be cancelled. Users who are on hold will see a notification of this on their Withdrawal page.
Learn more about withdrawal holds here.
— Negative balance
Occasionally a fee charge can cause a small negative balance which can be resolved by transferring funds from one wallet to another. If an account has a negative balance in one of the wallets, no withdrawals are accepted until the negative balance is settled. New withdrawal requests will automatically be cancelled until the negative balance is settled.
— The wrong address
If the Send to address or other withdrawal fields are not properly entered, an error message will appear, preventing you from making a withdrawal request.
Important: Always be sure to check that you are entering the correct and complete address. If possible, copy and paste it to avoid typographical errors.
If you have any inquiries, please feel free to contact Bitfinex Support. We will be happy to help!
