1. I am not a U.S. Person, I have made a mistake selecting the wrong option - what can I do now?
If you have marked yourself as a U.S. Person by mistake, please reach out to Customer Support. Our support team will walk you through the process of verifying and changing your status. You may need to submit some personal information and documentation to complete the process.
2. I see a “Compliance Restricted” error - I cannot make a trade or an offer - why is this happening?
This may be because you have indicated that you are a U.S. Person. If you are a U.S. Person, please contact our Customer Support in order to withdraw your funds. If you are not a U.S. Person, please see question 1.