If you no longer have access to your Google 2 Factor Authenticator, there are two ways you can have it reset depending on your equity.
- If your account total equity is above 10,000 USD in fiat or cryptocurrency, you are required to contact support directly. Please select the "Account Access" section to begin.
- If your account total equity is below 10,000 USD in fiat or cryptocurrency, your account qualifies for a 2FA self-reset on https://www.bitfinex.com/reset/2fa. Please note that after confirming by email, your 2FA will be reset and your account will be put on temporary withdrawal hold. The duration of the withdrawal hold will be between 5 and 15 days, depending on your account equity. To start the reset process, make sure to complete all the required fields:
- Username or Email
- Captcha (if present)
- and select the "Google Auth token" option from the dropdown, as shown below