What is Two-Factor Authentication (2FA)
Authentication is the method of verifying the identity of a user, process, or device, which is a requirement to allow access.
Google Authenticator, which we use at Bitfinex, adds a second level of security between an attacker and withdrawal confirmations, password changes, API key creation, and logins by using a Time-based One-time Password Algorithm (TOTP) and HMAC-based One-time Password Algorithm (HOTP) for authenticating users.
How to reset a Google Authenticator 2FA
If you lost access to your Google Two-Factor Authenticator, there are two ways how to reset it depending on your current equity:
- If your account total equity is above 10,000 USD in fiat or cryptocurrency, please contact Bitfinex Support directly. To begin, select the Account Access section.
- If your account total equity is below 10,000 USD in fiat or cryptocurrency, your account qualifies for a 2FA self-reset on https://www.bitfinex.com/reset/2fa.
Note: After email confirmation, your 2FA will be reset, and your account will be put on temporary withdrawal hold. The duration of the withdrawal hold will be between 5 and 15 days, depending on your account equity.
To start the reset process, make sure to complete all the required fields:
- Enter Username or Email;
- Enter Password;
- Enter Captcha (if it is present);
- Select the Google Auth token option from the dropdown menu;
- Press the Submit button.
Congratulations! Now, your 2FA is reset! If you have any questions, please feel free to contact Bitfinex Support. We will be happy to help!
